Terms of service.

Terms & Conditions

The terms and conditions of TREEHOUSE SAUNA NAAS are outlined below.

If you are making this booking on behalf of a group, it is your responsibility to make all users aware of these terms and conditions and to follow safe sauna practices.

Sauna Rules & Guidelines:

All guests use the sauna at their own risk. Risks include potential injury or health complications. If you have any medical conditions, including heart issues, high or low blood pressure, pregnancy, or are taking prescription medication, consult your doctor before booking. If unsure, do not use the sauna.

Anyone using (e.g., river, plunge pool) for cold therapy does so at their own risk. Ensure you are capable of handling cold exposure and are a competent swimmer.

Personal belongings can be stored in the changing rooms at your own risk. TREEHOUSE SAUNA NAAS is not responsible for lost, stolen, or damaged items.

Alcohol and smoking are strictly prohibited in the sauna. Consuming alcohol before or during your session can lead to dizziness, dehydration, and other health risks.

Swimwear must be worn at all times. Nudity is not permitted within the sauna or surrounding public areas.

Remove jewellery before entering the sauna to prevent burns. Avoid wearing swimwear with metal elements, as they may heat up and cause injury.

Wearing prescription glasses in the sauna is not recommended, due to possible heat damage to frames and lens coating.

For your safety and to protect your device, please do not use mobile phones in the sauna, as high heat and humidity can cause device malfunction, personal injury, or pose a fire hazard.

TREEHOUSE SAUNA NAAS reserves the right to refuse entry to intoxicated guests or anyone posing a safety risk. No refunds will be issued in such cases.

Sauna Etiquette:

  • Enter and exit the sauna carefully, moving slowly and allowing space for others.

  • Limit your time inside the sauna to 5 - 15 minutes per session. Leave immediately if you feel unwell, dizzy, or lightheaded.

  • Use the ladle provided to carefully pour water on the hot rocks. Only use the designated sauna water.

  • Be considerate of other sauna users and check before adding water to the hot rocks, as this increases steam and heat.

  • Never touch the stove or open the stove door. Only trained staff may operate the stove.

  • Do not hang towels or clothing inside the sauna, as this poses a fire risk.

  • Keep access points clear to allow safe movement.

  • Drink plenty of water before and after your session to stay hydrated.

  • Avoid eating just before using the sauna.

  • Sit on a towel inside the sauna to maintain cleanliness.

  • Avoid applying lotions or creams before entering the sauna, as they can block pores.

  • Protect hair from heat damage by using a towel or sauna hat.

  • After your session, cool down gradually in fresh air or cold water. Use open water at your own risk.

  • Rest for at least 10 minutes after your session to allow your body to adjust.

Changing Rooms:
It is recommended to use the changing rooms within your booked time slot. Arrive 5-10 minutes before your appointment to maximise your experience.

A trained TREEHOUSE SAUNA NAAS staff member will always be available for any questions or assistance. Please inform us immediately if you need help.

Treehouse Sauna Waiver

Treehouse Sauna Rules & Guidelines:

Use of the Treehouse Sauna is entirely at your own risk. Potential risks include bodily harm or, in rare cases, more severe outcomes. If you have any concerns about using the sauna, such as pre-existing medical conditions, health issues (including high or low blood pressure or heart-related conditions), pregnancy, or the use of prescribed medication, it is strongly advised to consult your GP before booking or using the sauna. If unsure, it is best to avoid using the sauna.

Swimming in the river or other open water is not permitted at this time. Anyone wishing to use the cold plunge pool provided do so at their own risk. It is your responsibility to ensure you can tolerate exposure to cold temperatures safely.

The changing rooms may be used to store personal belongings during your session, but this is done entirely at your own risk. Treehouse Sauna accepts no liability for lost, missing, or stolen items.

Alcohol and smoking are strictly prohibited in the Treehouse Sauna. Consuming alcohol before or during your sauna session can lead to lowered blood pressure, dizziness, fainting, or dehydration, and should be avoided.

Nudity is not allowed in the Treehouse Sauna or the surrounding public areas. Swimwear must be worn at all times during your session.

To prevent burns, remove all jewellery before entering the sauna. Ensure your swimwear does not have any slimming panels or metal components that could heat up and cause skin burns.

Please be advised that the outside paving may be wet at times, and you are asked to exercise caution to avoid slips or falls; Treehouse Sauna accepts no liability for any injuries resulting from failure to do so.

Treehouse Sauna staff reserve the right to deny entry to individuals who appear intoxicated or if there are other concerns that may pose health and safety risks. Refunds will not be issued for anyone refused entry.

Cancellations & Rescheduling Policy:
To cancel or reschedule your booking, email us at info@treehousesauna.com with your booking details and "Cancellation" / “Reschedule” in the subject line.

Cancellations or rescheduling are permitted with at least 8 hours' notice for a full refund or credit.

Less than 8 hours' notice / No Shows: No refund or credit.

If we must cancel your session due to unforeseen circumstances, you will be notified by email and offered a full refund or credit. We reserve the right to make scheduling changes as necessary.

We use Square for secure online payments and in-person transactions. Your payment details are encrypted and not shared with us beyond the transaction amount and reference details.

Lost Property:
Any items left behind by you will be collected by our team at the end of each day. If you believe you have left an item behind, please email us at info@treehousesauna.com with a description of the item and the date of your visit.   If we have your item,  you are required to collect it within the time frames mentioned below.

We will keep lost property for the following duration: 

Swimwear & towels:
Will be held for 10 days.

Water bottles:
Will be held for 10 days.

Items of value:
Items of perceived value, such as jewellery, watches, keys or electronic devices, will be kept for up to 10 days. We will make every effort to contact you if identifiable information is available on the item.

Other Items (footwear, jackets, jumpers etc):
All other items will be held for 10 days. After this time, they will be donated to a local charity.

We know that losing an item can be upsetting for you and that is why our team is here to assist you in locating your items and ensuring they are returned to you.   Treehouse Sauna accepts no liability for lost, missing, or stolen items.

Liability & Waiver:
By booking and using TREEHOUSE SAUNA NAAS facilities, you acknowledge and accept the inherent risks associated with sauna use, including potential injury or property loss. TREEHOUSE SAUNA NAAS and its team are not liable for any accidents, injuries, or lost belongings.

You confirm that:

  • You have no health conditions preventing safe sauna use.

  • You will comply with all sauna rules and safety guidelines.

  • You assume full responsibility for your use of the sauna.

TREEHOUSE SAUNA NAAS reserves the right to revoke access if any rules are violated.

Damages:
You agree to cover the costs of any damages caused to the sauna or facilities due to negligence or misuse.

Insurance:
You are responsible for your own medical and personal injury coverage. We strongly recommend having a health check before using the sauna.

CCTV Surveillance:
Closed-circuit television (CCTV) is in operation on our premises for the purposes of ensuring the safety and security of our staff, visitors, and property. CCTV footage is recorded and monitored in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Recordings are retained for a limited period unless required for the investigation of an incident or requested by An Garda Síochána or other authorised authorities. By entering our premises, you acknowledge and accept that CCTV recording is in operation.

Jurisdiction:
These terms of service are governed by the laws of Ireland.

Marketing:
We may send promotional emails to existing customers. You can opt-out at any time by contacting us at info@treehousesauna.com.

Policy Updates:
We may update this policy periodically. Check our website for the latest version.

Contact:
For any questions or concerns, please contact us at info@treehousesauna.com.